Since 1979
Eligible items can be returned within 30 days of purchase, unused with original packaging and labels. Refunds may incur a handling fee; exchanges and store credit avoid it. Return postage is at your cost; conditions apply.
Returns policyContact us before sending anything back, with your order details, photos and a brief description of the issue. We will help with warranty, repair or spare-part options. Coverage varies by product; your consumer rights still apply.
Get warranty helpFor in-stock, standard parcels, standard AU shipping targets 4–6 business days after dispatch and FedEx targets 3–5 business days after dispatch. These are targets, not guarantees. Remote and bulky deliveries can take longer. Preorders, public holidays and carrier delays may affect timing. Contact us if you need an item by a specific date.
Delivery informationStandard AU shipping is $10, or free on eligible orders over $250, excluding heavy or bulky items. FedEx is $25. Product-specific freight charges apply to heavy or bulky items with either service, and remote-area surcharges may apply. Available services and final shipping charges are shown at checkout.
Delivery informationYes, tracking details are sent by email when your order is dispatched. Allow time for the carrier’s first scan. If you cannot find the email, contact us with your order number.
Contact our teamIn the picture it looks longer and narrower than what I received which is short and wider. Not a big deal I guess, still looks functional.
I love this water bottle! I use it traveling and when it’s empty it rolls up to save space. It doesn’t leak at all. It’s a little awkward to drink out of because of the large size but it’s worth it!!
Loving the concept of the bottle. It's super small when folded up. But it has an intense plastic smell and taste. Still working on getting rid of it, hoping it will work eventually. Can see slow improvement.
Hi Isabelle, Easiest fix for this is to fill it up and add a few drops of vanilla essence - leave to marinate overnight!
