Since 1979
Eligible items can be returned within 30 days of purchase, unused with original packaging and labels. Refunds may incur a handling fee; exchanges and store credit avoid it. Return postage is at your cost; conditions apply.
Returns policyContact us before sending anything back, with your order details, photos and a brief description of the issue. We will help with warranty, repair or spare-part options. Coverage varies by product; your consumer rights still apply.
Get warranty helpFor in-stock, standard parcels, standard AU shipping targets 4–6 business days after dispatch and FedEx targets 3–5 business days after dispatch. These are targets, not guarantees. Remote and bulky deliveries can take longer. Preorders, public holidays and carrier delays may affect timing. Contact us if you need an item by a specific date.
Delivery informationStandard AU shipping is $10, or free on eligible orders over $250, excluding heavy or bulky items. FedEx is $25. Product-specific freight charges apply to heavy or bulky items with either service, and remote-area surcharges may apply. Available services and final shipping charges are shown at checkout.
Delivery informationYes, tracking details are sent by email when your order is dispatched. Allow time for the carrier’s first scan. If you cannot find the email, contact us with your order number.
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After a lot of searching for a wide brimmed hat with extra neck protection I decided on this brand and style. I’m very happy with the material and weight, design and style. It’s extremely comfortable too. Simply love it 😍
I bought a waterproof version 2 years ago. I get a sweaty head on summer walks but the design is so good I bough another summer version that breathes. Love the broad brim, ability to fold without scrunching brim out of shape and it doesn't irritate me by knocking into my pack on back of my head whilst still providing good sun protection.
at first I was put off by the fold line in the centre front brim, but it turns out to be great in the wind as the sides tend to get blown in a bit which actually forms a peak in the centre front, keeping the sun protection but also clear vision. packs up small and easily without bending anything out of place. Soft strap attachment that doesn't hurt my ears like other hat strap attachments do.
This is my second purchase of this hat. Hubby kept stealing mine. Brilliant sun coverage, quality product and well made. We have XL fat heads and I have a mass of hair too - hat works for us
I first purchased this hat after reading a review in the New York Times. I have used it for hiking and outdoor walking ever since. I have reordered a replacement just in case as it is hard to find a place to purchase it in Australia.
It folds flat and can be packed without bending the brim or taking up a lot of room. The brim is wide and provides excellent protection from sun and rain. In wind, the chin strap and adjustment mechanism at the back keep it from blowing off. The flap at the back protects the neck. It does, however, flap loudly and annoyingly when it is windy, but it is easy to tuck the flap underneath the hat which solves the problem.
The only problem is that the hat is not very stylish and looks a bit silly. I call it my “dork hat”. For me, its practicality outweighs any concerns about stylishness.
I love this amazing hat and highly recommend it!
